How do I download a copy of my Newsletter Subscribers?

To download a list of your Newsletter Subscribers, do the following:-

  1. First tap or click  Insights & Reports from the menu;
  2. Then tap or click the Data Download tab;
  3. Finally, under Newsletter Subscribers, tap or click Download a copy of your subscriber list, the list will then automatically download.

Note

The download will include all subscribers, including those that have 'opted out'. If you will be using this list to make contact manually, or via another service, ensure you omit records where the opt_out filed has a value of 1.

GDPR Protection

The download will be password protected. Once you start the download we will e-mail the website account owner (and any authorised contacts) to notify them of this action, and to provide them with the file password. 

Compatible Applications Required

This will be in a ZIP file format which will contain the Analytical Data in a CSV file format. You will need to use a compatible application such as 7-zip or WinRAR to successfully decompress the data and remove the password encryption. Due to the encryption method used you can not use the standard Windows Explorer ZIP file system to access the password protected files. You will also need an application such as Microsoft excel to work with the CSV data.