How do I download a copy of my Customer Database?
To download a list of your Customer Database, do the following:-
- First tap or click Insights & Reports from the menu;
- Then tap or click the Data Download tab;
- Finally, under Customer Database, tap or click Download a copy of your customer database, the list will then automatically download.
Note
If a customer has more than one address recorded then there will be one account record per address.
GDPR Protection
The download will be password protected. Once you start the download we will e-mail the website account owner (and any authorised contacts) to notify them of this action, and to provide them with the file password.
Compatible Applications Required
This will be in a ZIP file format which will contain the Analytical Data in a CSV file format. You will need to use a compatible application such as 7-zip or WinRAR to successfully decompress the data and remove the password encryption. Due to the encryption method used you can not use the standard Windows Explorer ZIP file system to access the password protected files. You will also need an application such as Microsoft excel to work with the CSV data.