Where can I find my domain e-mail details and settings?

If you  Sign in to your account the details on this page will be customised to you.

You can find your e-mail account details and settings under Mailboxes.Here are the basic e-mail account settings:-

  • Username - this is your full e-mail address;
  • Password - this is your e-mail account password (this is case sensative);
  • Incoming Mail Server:-
    • IMAP Server - this must be set to mail.blue-ring.co.uk;
    • Port - this must be set to 993;
  • Outgoing Mail Server:-
    • SMTP Server - this must be set to mail.blue-ring.co.uk;
    • Use SSL - this must be set to On;
    • Authentication - this must be set to On or Password;
    • Port - this must be set to 465.

What is Autodiscover?

Autodiscover is a feature that we have enabled for our mail service, that allows you to setup your e-mail account by only supplying your e-mail address and password.

Because the autodiscover feature is enabled, your e-mail client (such as Microsoft Outlook) should use your e-mail address and password to automatically detect the correct e-mail settings and complete the setup of your e-mail account, without you having to manually enter the rest of the settings.

If for any reason your settings are not automatically detected you will need to enter them manually, you can find your e-mail account settings under Mailboxes.

How do I set-up an e-mail account in Microsoft Outlook?

Set up Microsoft Outlook using the desktop APP

To set up an e-mail account in Microsoft Outlook desktop app do the following:-

  1. First open Microsoft Outlook;
  2. Then tap or click File;
  3. Now tap or click Add Account;
  4. In the pop-up box enter the email address for the account you wish to add, and then tap or click Connect;
    • If you are directed to the advanced setup page complete the following:-
      1. Tap or click IMAP;
      2. Under Incoming mail set the following:-
        • Server: this must be set to mail.blue-ring.co.uk;
        • Port: this must be set to 993
        • Encryption method: this should be set to Auto;
        • Check the box for Require logon using Secure Password Authentication (SPA).
      3. Under Outgoing mail set the following:-
        • Server: this must be set to mail.blue-ring.co.uk;
        • Port: this must be set to 465
        • Encryption method: this should be set to Auto;
        • Check the box for Require logon using Secure Password Authentication (SPA).
      4. Now tap or click Next.
  5. Now enter your mailbox password and then tap or click Connect;
    • You may recieve a Security Warning regarding the security certificate, tap or click Yes to continue.
  6. Microsoft Outlook will take a few seconds to connect to your account, once done tap or click Done.

Set up Microsoft Outlook using the Mobile App

To set up an e-mail account in Microsoft Outlook mobile app do the following:-

  1. First open Microsoft Outlook;
  2. Then tap the account icon in the top left corner;
  3. Then tap the + icon in the left hand menu;
  4. In the pop-up box tap Add an account;
  5. Now enter the email address for the account you wish to add and the tap Continue;
  6. In the pop-up box tap IMAP;
  7. Then tap Advanced Settings and enter the following:-
    1. Under IMAP Incoming Email Server set the following:-
      • IMAP Host Name: this must be set to mail.blue-ring.co.uk;
      • Port: this must be set to 993
      • Security type: this should be set to SSL/TLS;
      • IMAP Username: this is your full e-mail address;
      • IMAP Password: this is your e-mail account password (this is case sensative);
    2. Under SMTP Outgoing Email Server set the following:-
      • SMTP Host Name: this must be set to mail.blue-ring.co.uk;
      • Port: this must be set to 465
      • Security type: this should be set to SSL/TLS;
      • SMTP Username: this is your full e-mail address;
      • SMTP Password: this is your e-mail account password (this is case sensative);
  8. Now tap the tick in the top right hand corner;
  9. Microsoft Outlook will take a few seconds to connect to your account, once done tap or click Done.

How do I set-up an e-mail account in the Microsoft Mail App?

To set up an e-mail account in the Microsoft Mail App do the following:-

  1. First open the Microsoft Mail App;
  2. Then tap or click the Settings icon and then tap or click Manage Accounts;
  3. Now tap or click + Add Account;
  4. Tap or click Other account;
  5. Enter the requested information and then tap or click Sign in;
  6. The Microsoft Mail App will take a few seconds setting up your new account, once done tap or click Done.

How do I set-up an e-mail account in Apple Mail?

If you  Sign in to your account the details on this page will be customised to you.  

To set up an e-mail account in Apple Mail do the following:-

  1. First open Apple Mail;
  2. Then click Mail;
  3. Now click Add Account;
  4. Select Other Mail Account... and then click Continue;
  5. Enter the requested information and then click Sign in;
    • You may receive an error and be asked for further information, enter the additional information and click Sign in;
      • Account Type - this must be set to IMAP;
      • Incoming Mail Server - this must be set to mail.blue-ring.co.uk;
      • Outgoing Mail Server - this must be set to mail.blue-ring.co.uk;
      • Username - this is your full e-mail address;;
      • Password - this is your e-mail account password (this is case sensative);
  6. Make sure that Mail is selected and then click Done.

Note

This guide was created for the Mac OS 10.12.4 operating system, the steps below may be different on other versions of Mac OS.

How do I set-up an e-mail account on an Android phone?

If you  Sign in to your account the details on this page will be customised to you.

To set up an e-mail account on your Android phone do the following:-

  1. First, from the home screen, find and then tap the Settings icon;
  2. Then scroll down and tap Accounts and backup;
  3. Then tap Accounts;
  4. Now scroll down and tap Add account;
  5. Tap Email;
  6. Now tap Other;
  7. Enter the requested information and then tap Manual setup and the tap IMAP account;
    • Email address - this is your full e-mail address;
    • Password - this is your e-mail account password (this is case sensative);
  8. Now complete the requested information and then tap Sign in to finish;
    • Account:-
      • Email address - this is your full e-mail address;
      • Username - this is your full e-mail address;
      • Password - this is your e-mail account password (this is case sensative);
    • Incoming server:-
      • IMAP server - this must be set to mail.blue-ring.co.uk;
      • Security type - this must be set to SSL;
      • Port - this must be 993.
    • Outgoing server:-
      • SMTP server - this must be set to mail.blue-ring.co.uk;
      • Security type - this must be set to SSL;
      • Port - this must be 465;
      • Require authentication to send emails - this must be turned on.
        • Username - this is your full e-mail address;
        • Password - this is your e-mail account password (this is case sensative);

Note

This guide was created for the Android OS 9 (Pie) operating system, the steps below may be different on other versions of Android OS.

How do I set-up an e-mail account on an iPhone?

If you  Sign in to your account the details on this page will be customised to you.

To set up an e-mail account on your iPhone do the following:-

  1. First, from the home screen, find and then tap the Settings icon;
  2. Then scroll down and tap Accounts & Passwords;
  3. Now tap Add Account;
  4. Now scroll down and tap Other;
  5. Then tap Add Mail Account;
  6. Enter the requested information and then tap Next;
    • Name - this is your name;
    • Email - this is your full e-mail address;
    • Password - this is your e-mail account password (this is case sensative);
    • Description - this will default to your e-mail address, but you can change this to anything you like.
  7. Ensure IMAP is selected and that your Name, Email & Description have been carried over;
  8. Now enter the requested information and then tap Next;
    • Incoming Mail Server:-
      • Host Name - this must be set to mail.blue-ring.co.uk;
      • User Name - this is your full e-mail address;
      • Password - this is your e-mail account password (this is case sensative);
    • Outgoing Mail Server:-
      • Host Name - this must be set to mail.blue-ring.co.uk;
      • User Name - this is your full e-mail address;
      • Password - this is your e-mail account password (this is case sensative);
      • Use SSL - this must be set to On;
      • Authentication - this must be set to Password;
      • Port - this must be 465.
  9. Now make sure that mail syncing is turned on (tap the toggle switch next to Mail to the on position);
  10. Finally tap Save.

Note

This guide was created for the iOS 11.2.6 operating system, the steps below may be different on other versions of iOS.

How do I set-up an e-mail account on an iPad?

If you  Sign in to your account the details on this page will be customised to you.

To set up an e-mail account on your iPad do the following:-

  1. First, from the home screen, find and then tap the Settings icon;
  2. Then scroll down and tap Accounts & Passwords;
  3. Now tap Add Account...;
  4. Now scroll down and tap Other;
  5. Then tap Add Mail Account;
  6. Enter the requested information and then tap Next;
    • Name - this is your name;
    • Email - this is your full e-mail address;
    • Password - this is your e-mail account password (this is case sensative);
    • Description - this will default to your e-mail address, but you can change this to anything you like.
  7. Ensure IMAP is selected and that your Name, Email & Description have been carried over;
  8. Now scroll down and enter the requested information and then tap Next;
    • Incoming Mail Server:-
      • Host Name - this must be set to mail.blue-ring.co.uk;
      • User Name - this is your full e-mail address;
      • Password - this is your e-mail account password (this is case sensative);
    • Outgoing Mail Server:-
      • Host Name - this must be set to mail.blue-ring.co.uk;
      • User Name - this is your full e-mail address;
      • Password - this is your e-mail account password (this is case sensative);
      • Use SSL - this must be set to On;
      • Authentication - this must be set to Password;
      • Port - this must be 465.
  9. Now make sure that mail syncing is turned on (tap the toggle switch next to Mail to the on position);
  10. Finally tap Save.

Note

This guide was created for the iOS 10.3.4 operating system, the steps below may be different on other versions of iOS.

How do I access my e-mail through a web browser?

If you want to check your email on your current browser without configuring any additional software (like Outlook), you can do this vis our Roundcube webmail portal. 

Accessing the Roundcube Webmail portal

To access our Roundcube webmail portal, use the following link and enter your current mailbox address and password:-