How do I anonymise a customer?
To anonymise a customers account do the following:-
- First open the customer account that you would like to anonymise;
- To find out how to access a customers account see How do I find a customer?.
- Scroll to the bottom of the screen and tap or click Anonymise this customer;
- You will receive a pop-up dialog box asking you to confirm this action, tap or click OK.
An e-mail will be sent to the customer to inform them that their account has been anonymised. A copy of this will be saved in Communications tab, that will be attached to the anonymised account.
This process cannot be undone and you will not be able to reactivate or amend the account in anyway once anonymisation has been requested.