How do I make changes to an existing e-mail address on my domain?

To make changes to an existing email address (mailbox) on a domain, do the following:-

  1. First tap or click  My account from the menu;
  2. Then tap or click the Active Product Settings tab;
  3. Then, under Domains & Mailboxes, tap or click the domain you want to create a new e-mail account (mailbox) for;
  4. Then, on the Mailbox Settings tab, tap or click the email address (mailbox) that you want to change;
  5. Now amend only the displayed fields you want to update:-
    • Mailbox name (i.e. hello) - enter a new name for your mailbox, do not include your domain name. (i.e. hello not;
    • Mailbox password - enter a strong password for your new e-mail account (mailbox). For tips on how to create a strong password see .
  6. Finally tap or click Save Changes.


The server will take a few minutes to update the e-mail account (mailbox) and an e-mail will be sent to your main e-mail address once the update is complete.