How do I create a new e-mail account for my domain?

You can create up to 5 e-mail accounts (mailboxes) for a connected domain, each sharing your 5GB e-mail storage allowance.

To create a new e-mail account, do the following:-

  1. First tap or click  My account from the menu;
  2. Then tap or click the Active Product Settings tab;
  3. Then, under Domains & Mailboxes, tap or click the domain you want to create a new e-mail account (mailbox) for;
  4. Then, on the Mailbox Settings tab, tap or click Create new mailbox;
  5. Now complete the displayed fields:-
    • Mailbox name (i.e. hello) - enter only the name for your new mailbox, and do not include your domain name. (i.e. hello not;
    • Mailbox password - enter a strong password for your new e-mail account (mailbox). For tips on how to create a strong password see .
  6. Finally tap or click Create.


The server will take a few minutes to create the new e-mail account (mailbox) and an e-mail will be sent to your main e-mail address once this is completed and ready for use. If you already have other e-mail accounts (mailboxes) setup you will receive a 'Mailbox Updated' e-mail for each of them, as their storage allowance is updated when you add new e-mail accounts (mailboxes).