Help & How To
Life Ring
In the moment help and guidance is always at hand. If you see the little blue life ring icon () while using our platform tap, click, or hover over it for specific help and guidance - It will often speak to you too.
About us
An About Us section on your website is an opportunity to tell your brandās story, share your vision, history, values, and achievements. This is where you build trust and credibility with customers and visitors.
Browser Set-up
From time to time you may need to make some changes to your browser settings (i.e. clearing or enabling cookies), so we have a few guides to help with that.
Troubleshoot Push Notification Issues
Call to action
A Call to Action (often referred to as CTA) is a concise prompt on your website, e-mail, or other content that encourages visitors to take a specific action and further engaging with your brand.Ā To be impactful, a CTA should clearly communicate the benefits or outcomes of taking immediate action.
Carousels
A carousel (sometimes called a slider)Ā is a visualĀ component that displays content often in aĀ slideshow-like manner.Ā Carousels can "autoplay" or be navigated manually by users, if you create multiple carousel items, and can beĀ an effective way of displaying multiple images & content in a single space.
How do I create a new Carousel item?
Client/ Accreditation
A Client/ Accreditation section is a great way to showcase current or previous businesses and customers that have trusted your, or to details your accreditations and credentials.
When can I use another company's logo on my website?
What is the Client/ Accreditation section?
How do I create a Client/ Accreditation item?
How do I edit a Client/ Accreditation item?
How do I delete a Client/ Accreditation item?
How do I configure the general Client/ Accreditation settings?
Contact & Social details
Contact form, telephone numbers, address, opening times, and links to your social media platforms are easily added or removed - with no coding needed.
How do I edit the Contact Us section?
How do I edit the Contact details shown?
CRM - Customers
All your customers details are kept in one handy place. That way you can easily access and manage their contact details, previous communication as well as their online basket and orders.
How do I edit a Customers details?
How do I create an additional address for a Customer?
How do I edit a Customers address?
How do I delete a Customers address?
The right to be forgotten FAQs
What information is altered when anonymising a Customer?
What information is retained when anonymising a Customer account?
How do I anonymise a Customer?
How do I update a Customers details?
How do I see communications that have been sent to a Customer?
How do I send an e-mail to a Customer?
How do I send a Push Notification to a Customer?
Domain Names & Email Accounts
Purchasing and configuring a domain name, including e-mail accounts couldn't be easier.
How do I create a new e-mail account for my domain?
How do I make changes to an existing e-mail address on my domain?
Ecommerce
Your products will make up your online catalogue and, once set up, you can control stock levels, prices, images, specifications, options, and much more.
How do I configure units of measure used in my store?
How do I setup or disable a Low Order Fee?
What are Zones and which Countries are assigned to them?
How do I change the Default Currency used?
How do I offer or stop multi-currency shopping and checkout?
How do I change how long products are marked as new?
Ecommerce - Coupon Options
Coupons (sometimes called discount codes) are great way to offer special discounts to groups or individuals as part of a promotion or as just a personal thank you.
How do I create and offer a Discount Coupon?
How do I edit an existing Discount Coupon?
Ecommerce - Group Pricing
Discount Pricing Groups allows you to offer special discounts to selected customers, where a discount is automatically added to their order at checkout. This is useful if you have agreed with a customer that you will give them a set discount on your catalogue prices.
How do I create a Discount Pricing Group?
Ecommerce - Payment Modules
There are a number of payment modules available for you and your customers to utilise, but these will need setting up before they are ready to be used.
How do I setup the Western Union payment module?
How do I setup the PayPal payments module?
How do I setup the Stripe payment module?
How do I create PayPal API signature credentials?
How do I create a Stripe Publishable and Secret Key?
How do I setup the Cheque/ Money Order payment module?
How do I setup the Payment on Delivery payment module?
Ecommerce - Products
Your Ecommerce site cannot really function without products for sale. There are lots of configuration and pricing options here to help you get the best sales results and listings.
How do I schedule a Product to be available in the future?
How do I create Special Pricing?
How do I create a new Product?
How do I add Product Options on a Product?
How do I make a Product downloadable?
Ecommerce - Shipping Modules
Shipping modules will automatically calculate the shipping costs based on the products weight, including any protective packaging, and can be based on fixed costs per item or table rates based on weight or ordered item count.
E-mail client
There are many different e-mail applications to choose from (such as Outlook and Apple Mail) and, depending on your chosen mail client, you may have to input a few settings to get everything up and running.
How do I set-up an e-mail account on an iPhone?
How do I set-up an e-mail account on an iPad?
How do I set-up an e-mail account on an Android phone?
How do I set-up an e-mail account in Microsoft Outlook?
How do I set-up an e-mail account in the Microsoft Mail App?
How do I set-up an e-mail account in Apple Mail?
FAQ's
One of the most important sections on your website is the Frequently Asked Questions (FAQs). The best FAQ sections can convince new customers, close sales, and save you time answering repetitive questions.
Google Search Engine
Lean about Google systems and best practices.
Google Search's core updates and your website
Media
Images and videos help make your website stand out by adding visuals to captivate your viewers.
How do I use the Media screen?
How do I configure the general home page Gallery section settings?
How do I access and use stock images and videos?
How do I set/ use an uploaded image or video
How do I rotate an uploaded image?
How do I enhance an uploaded image?
How do I change the crop style on an uploaded image?
How do I change the compression used on an uploaded image?
Image sizes, formats & tools FAQ's
How do I add a Watermark to an uploaded image?
How do I upload a new image or video?
Meet the team
People do business with those that they know like and trust. A Meet the Team section helps visitors potential customers get to the point of knowing, liking and trusting you.
What is the Meet the Team section?
How do I create a Team Member?
Pages
Your website can be made up of many pages, beyond the main home page. These additional pages could be for blog posts, news articles, policies, and much more.
How do I include a page link in the website footer?
How do I configure the general Page Settings?
How do I create a Policy Page?
What are Parent and Child Pages?
How do I show selected images and videos in a Gallery on a Page?
Reviews
Showing Reviews on your website is a great way to build trust an confidence with potentiate customers. Reviews can be positive or negative, and they can help potential customers make informed decisions about whether to use you, a product, or service.
Security & Passwords
Staying safe online is important, so we put together some guides to help make sense of the various things you can do to protect your personal details and finances, as well as things to watch out for.
Know who you are doing business with
Username and password best practices
Spotlight
A spotlight section on your website is a great way to highlight key bits of information or business offerings. Spotlight items can be linked to pages on your website or just displayed for information purposes.
How do I create a new Spotlight item?
How do I edit a Spotlight item?
Template & Identity
Setting or changing your look & style (or online brand identity) can all be done at the click of a few button, no coding needed or drag-and-drop editors to fiddle with.
How do I change the logo on my website?
How do I change the Favicon used for my website?
How do I change the personal/ business name of my website?
How do I change the template used for my website?
How do I change the colours that are used on my selected template?
How do I change template cover images?
How do I change the Fonts used on my website?
About Blue Ring Digital Services Ltd
Want to know more about us, our history and what we're doing? Then this is the place to look.
General Policies
Our General Policies provide clear guidelines on our relationship and form part of any contractual agreement with us.
HR Policies
Our HR policies for are meant for our employees only, and are used to set expectations and govern fair treatment.
Attendance and Absence Management Policy
Bullying and Harassment in the Workplace Policy
Disciplinary and Grievance Policy
Operating Policies
Our Operating Policies for are meant for our employees only, and are used to set our general operating standards.